Privacy Policy

1. Introduction

Logi-Ink ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website logi-ink.co.za (the "Site") and use our services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and the General Data Protection Regulation (GDPR) where applicable. By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways:

2.1 Personal Information

Personally identifiable information that you voluntarily provide to us when you:

• Register on our Site or create an account
• Contact us through our contact form or email
• Subscribe to our newsletter or marketing communications
• Request a quote or consultation
• Engage with our services

This may include:

• Name
• Email address
• Phone number
• Company name
• Physical address
• Payment information (processed securely through third-party payment processors)
• Project requirements and preferences

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing behavior:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on pages
• Referring website addresses
• Device information
• Cookies and similar tracking technologies

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for:

• Essential site functionality
• User preferences and settings

We use Google Analytics to understand website traffic. These tracking cookies (such as _ga) are only deployed after you provide explicit consent via our cookie banner.

When our site is served via Cloudflare, Cloudflare Web Analytics may also collect aggregated, anonymised usage data to help us understand traffic and performance. This service does not use cookies and is subject to Cloudflare's privacy policy.

Local and Session Storage

For your convenience, our contact form uses your browser's localStorage to save message drafts locally on your device. This prevents data loss if you accidentally close the page. We also use sessionStorage strictly for seamless page transitions. This data is not transmitted to our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Communicate with you about your inquiries, projects, and services
• Send you marketing communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations
• Protect our rights and prevent fraud

4. Legal Basis for Processing (GDPR)

We process your personal information based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When processing is necessary for compliance with a legal obligation
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights and freedoms do not override these interests

5. How We Share Your Information

We may share your information in the following situations:

5.1 Service Providers

We may share your information with third-party service providers who perform services for us or on our behalf, including:

• Payment processing
• Email delivery services
• Formspree (contact form processing)
• Hosting and cloud services (including Cloudflare)
• Analytics providers (Google Analytics, Cloudflare Web Analytics)
• Customer support tools

Contact form submissions are processed securely via Formspree (formspree.io). By submitting a form, you acknowledge that your information may be transferred across borders to their servers for processing, subject to their privacy policies.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure hosting infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6.1 Data Breach Protocol

In the event of a security breach, Logi-Ink will notify affected users and the relevant Regulator within 72 hours of discovery.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Personal data related to transactions and legal records will be retained for a period of 5 years to comply with South African tax and legal requirements, after which it will be securely deleted. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights (POPIA & GDPR)

In compliance with the Protection of Personal Information Act (POPIA), you have the right to access, correct, or request the deletion of your personal data by contacting our Information Officer (see Section 13). Under POPIA and GDPR, you have the following rights:

• Right of Access: Request access to your personal information we hold
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restrict Processing: Request restriction of processing your personal information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your personal information for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact our Information Officer using the contact information provided below.

9. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.

10. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Information Officer:

14. Information Regulator (South Africa)

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg/